In this article
theBuildd’s optional monthly dispatching service adds a calling team to your lead plan. Our callers contact the opted-in homeowners, qualify the people they reach against the criteria agreed for your campaign and work toward the selected live transfer or booked appointment when a homeowner qualifies. Without the add-on, your team makes the qualifying call.
Here, dispatching means lead qualification and handoff. It does not mean routing a technician, managing a fleet or taking responsibility for your job schedule. Your business still decides what work it can accept and how to deliver it.
What changes when you add dispatching
| Step | Base lead plan | Monthly plan with dispatching |
|---|---|---|
| Lead source | Exclusive homeowner opt-ins | Exclusive homeowner opt-ins |
| Qualification conversation | Your team | theBuildd calling team uses the agreed criteria |
| Handoff | Opt-in delivered for your follow-up | Qualified homeowner moves toward the selected live transfer or booked appointment |
| Estimate and sales process | Your business | Your business |
| Technical suitability and final scope | Your business | Your business |
| Completed job | Not guaranteed | Not guaranteed |
The add-on changes who does the calling and records the qualification result. It does not establish that every homeowner can be reached, that every reached opt-in will qualify or that a reported project will pass your technical assessment. A useful qualified-lead definition keeps those stages separate.
Tell us the work you take on, available ZIPs and minimum project. Discuss which questions the callers can ask and how the answers will reach your office. Do not assume a custom script or field is included until it is agreed.
Monthly dispatching prices
The published dispatching table, checked 23 September 2026, lists these standard monthly amounts.
| Monthly lead tier | Dispatching add-on | Combined monthly total |
|---|---|---|
| $3,000 | $500 | $3,500 |
| $6,000 | $1,000 | $7,000 |
| $9,000 | $1,500 | $10,500 |
| $12,000 | $2,000 | $14,000 |
Dispatching is not available on the $300 trial or $800 weekly plan. It is not a fixed price per successful transfer. Your effective cost per reached homeowner or appointment depends on actual results, not a guaranteed count in the price table.
Confirm the applicable start date, qualification criteria and handoff terms when arranging a change.
Choose a live transfer when someone can answer
A live transfer connects the homeowner to your business while they are on the phone. Give the handoff to someone who can continue the conversation, confirm availability and agree the next step.
Discuss staffed hours, the destination number, what happens if it is unanswered and what information accompanies the call. A field owner who routinely cannot answer may need a different arrangement. The plumbing live-transfer guide shows the buying questions for an urgent service trade.
Do not promise an arrival time solely because the caller is connected. Your business needs to check technician or estimator availability and explain any applicable service charges.
Choose appointments around real calendar capacity
A booked appointment gives the homeowner and contractor a next step, but a booking is not the same as a held consultation. Tell us what kinds of appointments you can accept and discuss the scheduling process before launching.
Clarify who confirms the booking, what happens when the homeowner reschedules, and how your office reports a missed appointment. The public price table does not settle every workflow detail. Calendar access, integrations and notification arrangements need to be confirmed for your account rather than assumed from the term “booked appointment.”
Use the live-transfer versus booked-appointment guide to compare answer coverage, calendar access and no-show rules. HVAC companies can use the HVAC appointment-setting guide to separate service calls and estimates. Remodelers can use the remodeling appointment guide to define discovery, design and site consultations before opening calendar access. Roofers can define repair visits, inspections and replacement estimates with the roofing appointment guide. Window and door companies can define discovery calls and in-home measures with the window appointment guide.
Your team remains responsible for the estimate, site assessment, proposal and follow-up. A caller cannot establish roof condition, equipment compatibility or a final remodeling budget over the phone.
Keep unreachable, unqualified and handed-off leads separate
Dispatching starts with an exclusive opt-in, not a guaranteed conversation. Some homeowners may not answer. A reached homeowner may fail an agreed criterion. A qualified homeowner may still decline the handoff, miss the appointment or choose another contractor.
Ask how attempts, unreachable opt-ins, failed criteria and declined requests are recorded in your arrangement. Do not use an assumed contact rate or qualification rate to present a promised appointment count.
Track opt-ins, reached homeowners, qualified leads, transfers or bookings, held appointments and completed jobs separately. The cost per qualified lead guide and cost per booked job guide explain why costs need a clearly named denominator.
Compare the add-on with the work your office needs
If your staff already calls consistently and keeps useful records, compare the add-on with that actual workload. If calls are going unanswered for hours, identify whether extra calling capacity would address the gap. Neither case can be settled from a generic close-rate claim.
For illustration only, a $500 monthly add-on divided by 20 qualifying conversations is $25 per conversation in add-on expense. At 10 conversations, it is $50. The underlying lead plan and your remaining selling costs are additional. Those assumed counts are not promised outcomes.
Judge the choice against your own saved staff time, contact coverage and held consultations. Continue measuring after the handoff, because moving a call to an outside team does not eliminate the need to manage the sale.
Agree the handoff before starting
Discuss monthly dispatching with theBuildd. Bring the accepted work, service ZIPs, answering hours and calendar capacity. Confirm the qualifying questions, handoff process, unreachable-lead handling and replacement terms, then select the monthly tier that fits.
From opt-in to qualified lead
Opt-ins are the raw material for qualified leads, not a substitute for them. A dispatched opt-in gives your office a reason and a right to call. What happens on that call decides whether you have a qualified lead or a polite no.
For this work, a reached homeowner has to confirm:
- the criteria agreed on your order
- service address and accepted trade
- that a reached homeowner still wants the work discussed
- a live transfer or booked appointment your office can take
Who makes that call is a purchasing decision, not a detail. Base plans leave it with your team. Optional monthly dispatching puts our callers on it, qualifying reached homeowners against your agreed criteria before handing over by live transfer or booked appointment. The opt-in goes to one buyer either way, and neither option guarantees contact, qualification or a job. See what counts as a qualified lead for the stage-by-stage version.